Help & Support

Support paths, safety reporting, and technical help.

Support overview

Last updated: June 18, 2026

Need Help?

If something is not working as expected, this page explains the fastest ways to get support and resolve common issues.

Account Access

If you cannot sign in, use the Forgot Password flow on the login screen first. If access issues continue, contact support with the email tied to your account.

Safety and Reporting

To report a user or unsafe behavior, use Block & Report in Settings or the report option on profiles where available. Include as much context as possible so the team can review quickly.

Billing and Purchases

For billing issues, include purchase date, platform (iOS/Android/Web), product ID, and any receipt/order reference. Coins are virtual, non-transferable, have no cash value, and can only be used in Unveil. Refunds and charge handling are managed under the applicable Apple App Store, Google Play, Stripe, payment processor, and legal policies.

Bug Reports

When reporting technical issues, share your device model, OS version, app version, and a short list of steps to reproduce the problem.

Contact Support

Email support@unveil-dating.com for account, safety, or technical help. We typically respond in the order requests are received.